Whether you’re running a quaint bed and breakfast in or a large hotel, you always want to make your guests happy. In today’s age of online reviews, how your hotel performs will be instantly shared with travelers around the globe. Don’t think for a moment that your guests will be posting reviews. Here are the five best ways to make your hotel guests happy:
Provide Free Wi-Fi
Nowadays, guess care more about Wi-Fi than they do about making local calls. Nearly every guess that will be checking into your business will be carrying some form of smart phone, tablet or other electronic device that uses a wireless connection. Those same people are very accustomed to accessing free wireless. You might be able to charge extra on the flat room weight and still advertise free Wi-Fi. That makes it a win-win all around.
Use Brand Names on Shampoos and Soaps
As a hotel owner, you probably have already discovered that buying in bulk and save you money. However, when it comes to the toiletries that you provide for your guests it’s better to spend a little more to provide brand-name soaps and shampoos. Yes, these items will often be taken away from the room but it sets a nice precedent that you’re not a “generic” kind of business.
Although many people enjoy ordering room service there is no law that says you have to provide that. However, that doesn’t mean should let your guests go hungry. It’s easy to set up a free breakfast with cereals, fruit and pastries. You can also have cookies and snacks at the desk. The lobby should also have a coffee station. Just thinking about that makes it sound inviting.
Provide For Families
Making your hotel business “family-friendly” will open up a lot more business potential. In order to achieve that goal, you’ll want to have things like baby cribs available for the rooms. You can even stock games, coloring books and toys available for families traveling with small children.
Keep It Clean
The first thing any guest will notice is whether your establishment is clean. It goes without saying that the rooms need to be immaculate for every guest. However, there’s also the grounds to be aware of. This is where call to Junk King Albany can make a huge difference. These the professional junk haulers who will be able to cart away any kind of store debris you have in your yards or basement. They’ll be able to take away old mattresses, furniture and any other rubbish that is creating an eyesore around your hotel. A clean hotel equals happy customers and Junk King Albany can help you with that for sure.