Houston is a popular destination for many tourists. It is also a landing spot for many business professionals. That means there are a lot of hotels operating throughout the city. These hotels can be of the high-end four-star variety and also the smaller bed and breakfast type. If you are in the hotel business, then you should always be on the lookout for ways to increase your customer base. Here are some ideas that have proven to be helpful:
Making Guests Feel At Home
It goes without saying that as a hotel operator you want to make your guests feel at home. But every home is different, right? Of course, but that doesn’t mean you can’t make things comfortable by choosing furniture and decoration that is more inviting than trying to make an art statement.
Look For Ways To Up Sell
There are some ways that you can up sell your guests without them feeling as though you’re taking advantage of them. That usually begins with designating different types of rooms. For instance, a junior suite overlooking a pool could fetch a few dollars more than one of your regular rooms. What you don’t want to do is get nitpicky with things like Wi-Fi or television channels. That’s where you should splurge to provide as much free as possible.
Offer Hotel Branded Products
There is a lot of potential merchandise that you could offer for sale that supports the brand of your hotel. Again, you don’t have to be part of a nationwide chain to print up your own T-shirts and baseball hats. You could also sell hotel branded towels, bathrobes and other practical items.
Interact With the Guests
A good habit for your staff to develop is learning the names of the guests and greeting them accordingly. As the owner or manager, you should take your time to go through the lobby, breakfast area or garden to greet the guests and make sure all their needs are being met.
Maintaining the Property
The most important thing to your guest is going to be the level of cleanliness at your hotel. Having enough housekeeping staff keep those rooms clean is vital to your success. But it is not just the rooms you need to focus on. The entire grounds around your property also need to be clear of clutter and rubbish. That’s where + King Houston can make a big difference. These are the junk removal professionals that have a lot of experience lifting and loading all kinds of bulky in oversize objects. This is the company to turn over your old mattresses, furniture and electronics to. Junk King Houston will make sure wherever your hotel guests are looking there won’t be any junk there.