Running a hotel is a lot like hosting a dinner party for some very good friends. You want to make sure everybody is happy and taken care of. If they have a good time, then they’ll tell all their friends what a wonderful experience it was. At a hotel or bed-and-breakfast, it really is the small things that make a lot of difference. Here are five small things that will make your hotel guest very happy:
Coffee Pot in the Room
No matter what time of day it is, it’s a safe bet that someone is drinking a cup of coffee somewhere. Your guests will appreciate having access to fresh coffee that they can make directly in their room. They may prefer heading out to their favorite Java joint but the fact that you have a coffeepot there is one of those little touches that puts a smile on their face.
Your guests are smart. They know if there is no label on a bottle of shampoo or soap, then you’re buying cheap generic products. That might make sense for your bottom line but it doesn’t make sense with regard to providing positive amenities. The extra money you spend on brand-name toiletries will go a long way towards boosting a return on your investment.
Free Snacks and Drinks
Everybody loves free stuff. At your hotel, you can have fresh baked cookies at the lobby desk or a wine and cheese tasting in the evening. In the rooms, a few bottles of water are a nice touch.
Would a guest pick a hotel based on whether or not it has free Wi-Fi? Probably not but advertising that you do have free Wi-Fi is a way of boosting your chances for securing that guest. The costs for this are nominal.
Room service works great when you have a restaurant already operating in your hotel that draws in business beyond your guests. It’s much more of a challenge for smaller bed and breakfasts to set up viable room service. However, there are probably plenty of restaurants, cafés and bistros within striking distance of your hotel that would gladly deliver meals to your guests. Your only effort would be to reach out to those establishments and get their menus together in a binder for every room.
Haul Away Rubbish
You always want to look your best for your guests. That means making sure your property is clear of rubbish. Storing old furniture, mattresses and appliances can become a challenge at a small hotel. You definitely don’t want to use a room for that storage. Instead, bring in the team from Junk King Chicago West. These are the junk removal professionals who will easily remove all that unwanted rubbish from your premises. One call to Junk King Chicago West gets you a clean hotel. Make that call today.