Effective Ways To Keep Your Remodel Customers Happy

As a contractor, a lot of your business comes from word-of-mouth. When you do a good job on one project that person is inclined to share your name and make a recommendation for your services. Here are some proactive steps you can take to make sure your remodel customers are always happy:

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Keep It Professional

As with any type of business, you need to be professional at all times. Even though you are essentially being invited into a person’s home that doesn’t mean you need to become their friends. Your business should reflect its professionalism from the website, how you answer the phone and even your outgoing voicemail message. Your invoices should also look professional. All of this gives the people hiring you the confidence that they are dealing with someone who is trustworthy.

Keep Your Clients Informed

You probably wouldn’t be able to maintain a contractor business by working on just one job at a time. That doesn’t mean you should overextend yourself. But in those instances where you do have more than one job, let your clients know. You should still try to make them feel like priority even though you can be at their job site all the time.

Stay Responsive

You might not be at the job site throughout the day but your client will. That could mean they have all kinds of questions about the work in progress. Your function as a contractor is to do a little “handholding.” Explaining that the job is that work in progress and adjustments can be made will go a long way to alleviate their anxieties.

Make Sure Everything Is In the Contract

The more detail you can put into your contract with your customer, the better off you’ll both be. Not only should there be an itemized list of materials that will be purchased but also the specific details of the job. If it is not in writing, then they can complain about it later on.

Keep the Property Clean

Whether you’re contracted for a bathroom remodel or kitchen makeover is no escaping the simple fact that you’re going to make a lot of mess. You can minimize the stress from the homeowner about “demolishing” part of their house by keeping everything clean. This is where Junk King Dallas can be a beneficial partner. These are the junk removal professionals who have a lot of experience with cleaning job sites. You can schedule them for a pickup at the end of your demolition day to make sure you come back to a clean workspace the following morning. When Junk King Dallas picks up and removes the remodel construction waste it’s one less thing you have to worry about.

 

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