Even for people who make a serious effort to live a “green” lifestyle and reduce their environmental footprint, accumulating excess junk in our homes and businesses can be close to impossible to avoid. When you are de-cluttering your home, doing a major renovation, or helping an elderly relative or neighbor clean out their house after downsizing to a smaller home in a senior community, it can be hard to deal with the mountains of junk that seem to pile up out of nowhere. Instead of trying to haul that junk away by yourself, or waiting on the regular trash service to take it away little by little, hiring junk removal Redwood City professionals is often the quickest, easiest, and cheapest way to get rid of your junk and free up space in your home. At Junk King of San Carlos, we are proud to offer the top-rated professional junk removal service for residents of Redwood City. We also offer our services to businesses and homeowners located in Atherton, Belmont, La Honda, Loma Mar, Los Altos, Menlo Park, Mountain View, Palo Alto, Pescadero, Portola Valley, San Bruno, San Carlos, San Gregorio, and Stanford.
The Importance of Customer Service
We are fully aware that running a successful junk removal business depends entirely on our ability to satisfy our customers. Not only do we offer fair, transparent, and upfront pricing, but we also go the extra mile to offer superior customer service. Consider the following:
- A full 84 percent of consumers say customer service is a key factor in deciding whether to purchase an item.
- Investing in new customers is between 5 and 25 times more expensive than retaining existing ones.
- Around 89 percent of consumers are more likely to make another purchase or use the same service after a positive customer service experience.
- Over 63 percent of consumers expect businesses to know their unique needs and expectations, while 76 percent of B2B buyers expect the same thing.
We have seen the statistics and read the reports, and understand wholeheartedly that superior customer service is the best way to attract and retain customers. For that reason, we want to ensure that getting your junk hauled away is an effortless and straightforward process. For starters, we are proud to provide our customers with “fair and transparent.” Before committing to our services, we offer four different ways to get a free and transparent estimate:
- On-Site Pricing: This option allows us to accurately assess the job and offer you the lowest price estimate
- By Phone: You can also call (888) 888-JUNK or (650) 394-7484 to live chat with our highly trained customer service representatives to also get a free estimate.
- By Text: You can also text us an image of the items you want to get rid. Simply text us the image(s) at (737) 888-5865, and we will text you back an estimate.
- Online: Lastly, you can also click the “Pricing” tab in the navigation above, scroll to pricing estimator, enter your zip code, and choose estimate “By List Item” or “By Truckload.”
Once you do decide to work with us, our superior customer service extends to the actual junk pick up as well. We believe that we should work around your schedule and not vice versa. For that reason, our customers can pick a two-hour window on the day they need their junk to be picked up. Our Junk King team will call you 15-30 minutes before your scheduled pick up to make sure that you´re at home. At the site, we will not ask you to move anything into your driveway or down stairs, as all the heavy lifting and moving is completely taken care of by our professional junk removal technicians.
Lastly, we also know that many of our customers in Redwood City and other areas around the Peninsula area care about the environment and don’t want their junk to simply end up in the local landfill. We make every effort to ensure that your junk items we pick up can be beneficially reused by others or recycled. Together with other actors and stakeholders in the Peninsula area, we want to do our part to “design waste out of the system.” To this end, our company has developed several partnerships and relationships with donation centers, recycling organizations, thrift stores, and others across the region. We are proud to say that 60 percent of all the junk items we pick up either get recycled or reused. This number is significantly higher than other junk removal companies.
Our owner, Michael Andreacchi, started Junk King as part of a wider effort to help people reduce their environmental footprint and help local communities minimize the waste that goes into their landfills. We sincerely believe that our superior customer service also extends towards helping homeowners and business owners of Redwood City find an environmentally responsible way to get rid of their waste.
We Let Our Customers Speak for Us
We believe wholeheartedly in the statement that: “The best advertising is by word of mouth.” Instead of spending thousands of dollars on advertising, we know that our happy customers are the best type of publicity that we could ask for.
At Junk King Peninsula, we are proud to have hundreds of 5-Star ratings on Yelp. Some of our most recent customer reviews on Yelp give testament to our focus on providing the most efficient, cost-effective, and professional junk removal service in the Peninsula area.
- On time, friendly staff, these guys cleaned up the junk from my garage in only 10 minutes. Excellent service!”
- “They called prior to the start of the 2-hour window to confirm the appointment and showed up shortly thereafter.”
- “No sketchy estimates (they whipped out a price chart), fair prices that include labor! YOU WILL NOT REGRET CALLING THEM.”
- They came during the appointment window, called me a few minutes ahead of arriving and again once they were finished to process payment.”
Our focus on superior customer service is one of the many reasons why we are the top-rated residential junk removal company in the region. Because studies have shown that more than 50 percent of customers across all age groups typically use the phone to reach out to a customer service team, we have dedicated staff waiting to answer your call and help you find an effective solution for junk removal needs. For online and text price estimates, we also make every effort to give you a response in 10 minutes or less.
Simply call us at 1-888-5865(JUNK) or consider booking us online here. Again, we offer up-front pricing that will leave you feeling like the weight of your clutter has been lifted off your shoulders. Call us today to help free up space in your home or business without so much as lifting a finger.